FAQ

Read our FAQ.

What are the terms of delivery of the items purchased through our store?

Your request will be processed within 24 hours of your order, once your payment has been processed our products will be shipped throughout Italy via express courier within 48 hours.

What are the payment methods?

Random accepts all the most common forms of payment:

PayPal

Stripe

Credit Card

Bank transfer

Apple Pay

Google Pay

What are the delivery times?

Our couriers deliver within 48 hours of shipment;

For premium shipments, a 24-hour delivery service is provided upon request with a small additional fee.

How safe is it to shop on Random Store?

Our e-commerce platform is protected by the best online security protocols. Our payment methods are among the safest, most comprehensible and guaranteed.

Our professionalism is our best business card.

What happens after I finalize my order?

Since Random is a “Pret-à-porter” business, each sale and delivery is personally handled by our customer care who will handle it:

  • Take charge of the request and check the payment within 24 hours of the order.
  • Make sure the shipping type is in standard or express mode depending on the customer’s preference.
  • Send the item by taking care to provide a tracking number so you can always track the shipping status of the item.
Will I receive an invoice for my order?

Yes, you will receive the invoice in the box.